The postage costs are calculated at the payment stage and you will be offered a couple of delivery services, you can choose which one is suitable for you. Please ensure that all your contact details are up to date in case we need to contact you about your order, not providing the correct contact details may result in a delay in the delivery of your order.
If due to the weight or volume of your order being excessive in relation to the value, there may be additional delivery charges to be added. These charges would be at our discretion and would be discussed with you prior to despatch. Please note that this may apply large quantities of polystyrene dummies or large cake drums/boxes.
Damages or Missing Item
Please report all missing or damaged items by calling our customer service on 020 72545168 including details of your name, order number, date of order, items damaged or missing . We will then arrange for replacement of damaged or missing items as required to ensure your order is completed.
If there is a problem with your goods by means of damage or manufacture fault please don’t throw the item away, even if its an edible item, as we will need to have the goods returned us so we can rectify any problems
Please note that all damaged or missing items must be reported on the day of delivery.
If you wish to cancel your order for any reason, please contact us as soon as possible. Orders can be cancelled up to the time of shipping, it is imperative that you contact us on 020 7254 5168 so we may attempt to cancel your order before it is shipped. When contacting us to request a cancellation please provide as much information about your order as possible: The name your order was placed under, Your Order Reference no, your contact information.
Please note that if an order request is received after the order has been shipped it is the customers responsibility to return the order to us unopened and in a re-saleable undamaged condition with the invoices still inside. The customer is also responsible for all charges associated with the return of goods back to CP Euro Ltd. Customers requesting a cancellation will be informed if their order has already been shipped.
Any refund amount due will only be made once the goods have been returned to CP Euro Ltd with any costs of postage charges and damages and so forth have been deducted.